Frequently Asked Questions

Have a question you’d like to ask? We are committed to giving clients the best care and experience we can. There’s no such thing as a bad question when it comes to mental health. Check out the answers to the FAQs below, and don’t hesitate to get in touch if you have any additional questions.

Where are you located?

We are a telehealth only practice serving the states of Tennessee and Illinois.

Do you take insurance?

We are in network with Optum/United PPO.

Some insurances consider me to be an out-of-network provider and you may be eligible for partial or full reimbursement for sessions, depending on your plan. If so, I can provide documentation that you can submit to your insurance. 

What if I can't afford therapy?

We understand that not everyone can afford full-fee rates. Please contact our office for more information about our sliding scale fees.

How can I pay for services?

We accept debit/credit cards (Visa, MC, AMEX and Discover), and health savings account cards through our HIPAA secure client portal as payment for services. Please note: a debit/credit card must be on file at all times; no exceptions.

How can I reschedule or cancel a session?

Please contact us through your client portal or you can email the office at: contact@forwardtogethercc.org

I'm feeling like I might hurt myself. Is there someone I can talk to?

Please call 911 or go to your nearest emergency room. We are not a crisis facility; while we can help you during your sessions, we are usually unable to get someone in on the same day.